HubSpot Sales Hub Implementation Exam Answers 2023 (Latest)

HubSpot Sales Hub Implementation Certification Exam Answers 2023 - All Updated Answers

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Sample: HubSpot Sales Hub Implementation Certification Answers 2022

Which of the following is NOT a way in which a Sales Hub implementation project could fail?

True or false? Technology alone will solve most of your client’s problems. As long as you have a basic implementation strategy, you don’t need to worry about building out a detailed plan.

Which of the following can be part of a CRM implementation process?

Which of the following is one of the implementation project manager’s key responsibilities?

Which of the following is NOT a quality assurance benefit of an implementation plan?

Which of the following roles is not usually a part of the implementation team?

Which of the following statements is false, based on the information, frameworks, and methodologies shared in this certification?

True or False? The pilot team’s feedback serves as a quality assurance mechanism for the implementation project.

Which of the following is a common way in which the supervisory committee can guide a Sales Hub implementation project?

Which of the following would go against the best practices for Sales Hub implementation?

Which of the following is true about developing a reporting playbook for your client?

Which of the following describes the role of the IT lead or technology specialist?

Which of the following statements is true?

True or False? Don’t worry about training the client’s team on how to use Sales Hub in their day-to-day.

They can always access free HubSpot Academy education to learn how to use the tool.

Which of the following is NOT a best practice for the development stage of a Sales Hub implementation plan?

Which of the following is a part of the evaluation stage of a Sales Hub implementation plan?

Which of the following is not one of the best practices for building a Sales Hub implementation plan?

Scenario: Your client owns a car dealership. You need a way to represent maintenance visits. Your client needs to see a record of when the visit occurred, what maintenance was done, and the car’s mileage at the time of the visit. Which HubSpot tool would you use to represent your client’s data?

True or false? Custom objects are always preferable to standard objects for your client’s data modeling needs because they are quicker and easier to set up.

Scenario: Your client runs a manufacturing company, shipping products directly to their customers. The client wants to track shipments in HubSpot. They want to be able to associate the shipments to the contacts receiving them, and a single contact could have multiple shipments at the same time. Which tool would you use to represent this data?

Which HubSpot tools do custom objects work with?

True or false? Defining a custom object schema refers to building a process for updating custom objects, along with building a business case for using a custom object.

True or false? You should never use custom objects in combination with any alternate solutions such as CRM Extensions or the Timeline API.

True or False? Immutable data can be stored inside HubSpot in the form of timeline events without needing to build a custom object.

True or False? Regardless of how two objects—or even an object and its properties—are related, you should always build a custom object for your client.

True or False? “You should educate your prospects only after you’ve given them a demo of HubSpot CMS’s capabilities. Before the demo, your education might not resonate with a prospect who doesn’t even grasp the key value proposition.”

True or False? In a custom object API call, you don’t need to define associatedObjects as long as you define the primaryDisplayProperty, secondaryDisplayProperty, and requiredProperties.

Scenario: Your prospect doesn’t trust your assertion that Sales Hub is built for both sales managers and salespeople. Which of the following is the best way to win their trust?

Which of the following elements should your firm evaluate as a part of the CRM migration process?

True or false? CPQ software enables sales teams to generate price quotes for orders quickly and accurately.

True or false? If your delta migration covers everything the client did in the older CRM between 12/01/2019 to 12/30/2019, the client should avoid inputting any new data into the old CRM after 12/30/2019.

True or false? You can avoid having to document the client’s old sales process if they’re eager to change it. Rather than dwelling on the past, focus on building out the new sales process.

True or false? In addition to getting input from sales management, you’ll need to make sure the pilot group tests out Sales Hub’s functionality to ensure that it matches their sales process, pipeline, and daily workflow expectations.

Scenario: Your client is planning on tripling the size of their sales team this year. They’re worried that they won’t have time to schedule training sessions every time a new group of salespeople is hired, and are worried about the cost of having your firm train every new recruit manually. Which of the following could be a good solution for this client?

True or false? You should always look for ways to solve an outreach problem most efficiently, even if that involves using one or more HubSpot tools, such as a combination of sequences and workflows.

Why should you construct an outreach process diagram for your client?

True or false? In order to drive alignment between marketing, sales, and service teams at the client’s firm, you’ll need to help them develop SLAs that all teams can agree upon.

 Which of the following is NOT an outreach metric you should focus on for your client?

True or False? “You shouldn’t worry about differentiating Sales Hub from the competition. Most Sales and CRM products in the market are ultimately quite similar, even if Sales Hub is a little easier to use. Focus more on winning your prospect’s trust in your firm, because their relationship with you matters more than any product.”

True or False? “You cannot build a successful Sales Hub sales pitch without defining certain terms, such as “collaboration,” “customer-facing teams,`` and ''friction`` exactly the way HubSpot Academy defines these terms in this certification. These terms are defined in a precisely scientific way to psychologically influence your prospects.”

True or False? Sales Hub can sometimes help alleviate friction internally and for prospects and customers. It plays a minor role in some stages of the flywheel model.

True or false? Marketing, sales, and service are all internally-facing back office teams.

True or False? By educating your prospects early in the sales process, you’re making sure all stakeholders have the same understanding of Sales Hub, you’re setting the stage for your firm’s Sales Hub demo, and you’re differentiating Sales Hub and your consulting service from the competition.

Which of the following statements is true?

Which of the following is a potential business challenge encountered by Sales leaders?

True or false? Marketing, sales, and service are all internally-facing back office teams.

True or false? Sales Hub has a few important features, and you likely won’t get lost if you try to champion all of them in your demo for the prospect.

Which of the following statements about ABM is NOT true?

Which of the following best describes the Sales Hub’s relationship to the flywheel?

Which of the following statements is false?

Which of the following is a NOT a benefit of Sales Hub?

Which one of the following tasks should be completed in your pre-migration work?

Which of the following statements is true?

True or False?: Pay close attention to the pilot team’s feedback. Without their approval, you risk creating a setup that won’t actually help your client’s sales reps maximize their potential.

Which of the following is NOT an appropriate discovery question to ask clients when trying to plan automation strategy?

Which of the following is NOT a good way of asking sales teams about their outreach strategy?

True or false? Once you have constructed an outreach process diagram for your client, you will be able to visualize the gaps in their process, and can start determining which gaps to tackle first.

Which of the following steps should you implement in order to build an outreach playbook for your client?

Scenario: Your client sells highly sophisticated and customized products and services in the financial technology industry. Your client champion does not believe that their sales team’s approach can be automated in any way. They seem to think that the Sales Hub tools won’t be helpful because of how personalized and consultative their sales process is. How do you respond to this objection?

Which of the following steps should you complete for building Sales-Service alignment, as opposed to Sales-Marketing alignment?

Why does the evaluation period matter in a Sales Hub implementation?

When is it okay to ignore deadlines in your running log of implementation tasks?

True or False? In your migration plan, you can skip analyzing or recreating key reports from the client’s previous CRM if they have an imperfect sales process and you feel like the reports serve no purpose. You don’t need to ask for the client’s permission to do this.

Scenario : Your prospect has specific questions about key functionalities in Sales Hub, based on their poor experience with their previous CRM. Which of the following is the best way to win their trust?

Scenario: A client is really interested in shifting all of their sales reporting from their old proprietary CRM to Sales Hub. However, one of their key reports is not yet re-creatable within HubSpot. You’re afraid that bringing this up will dampen the client’s enthusiasm and slow down the process of fully migrating to Sales Hub. What should you do?

Which of the following statements is false?

Which of the following questions about outreach process should you ask your client’s sales leadership?

Which of the following statements is false?